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security | privacy | shipping | returns |
- Most orders ship within one work day from the time the order is placed
- Free shipping promotions only apply to orders within USA
- Billabong, Nixon, and Burton brands are not permitted to be shipped outside North America.
- Customers outside of the USA and Canada simply choose International Checkout option after adding items to cart. All shipping options, payment methods, transit times, and costs, will be calculated within the international checkout cart before you commit to the order. (Some restrictions apply)
- Domestic shipping methods are chosen at check out: UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Air, UPS Next Day Air Saver. Surfside now ships USPS!
- UPS does not ship to PO Boxes or Apo's, please select USPS methods for these destinations.
- Once an order is shipped customers will receive real time tracking info
- All rates are based on shipping method, weight, and destination zip codes
- Shipping charges and methods can be calculated before committing to order using online shopping cart
- Orders are shipped from zip code 92627 ( Costa Mesa, CA)
- For transit Times click here
Click to enlarge
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SurfsideMailorder.com would like to thank you for shopping and supporting us and would like you to know how important your privacy is to us. For this reason we have instituted policies intended to ensure that your personal information is handled safely and securely. The Privacy and Policy is intended to show you those policies and ensure you that your information is safe with us.
As our website grows and implements new tools and take advantage of technologies to improve the services we provide, this policy may change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy
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We only use your information to confirm your credit card, and shipping information. The only information that is shown to other employees is just the shipping information, no credit card information is show to any other employees outside of the billing dept.
If you are on our mailing list you will receive sporadic emails about sales and other events that are happening with SurfsideMailorder.com.
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SurfsideMailorder.com is committed to doing its best to maintain the security of information collected on its site. To try to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place the appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
SurfsideMailorder.com will encrypt text automatically when connected to a secure server, evidenced by an address beginning with https. The server decrypts the text upon its arrival, but as the information travels between computers, interception of the transmission will not be fruitful to anyone “listening in.” They would only see unreadable gibberish.
Encryption is a process by which a message or information is scrambled while it is in transit to SurfsideMailorder.com It is based on a key that has two different parts, public and private. The public part of the key is distributed to those with whom you want to communicate. The private part is for the recipient's use only. So long as you use a browser that allows for encryption, when you send personal information to us, you use a public key to encrypt your personal information. If your information is intercepted during the transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it.
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When you place an order with SurfsideMailorder.com your credit card will have a hold on it for the amount of the order, as soon as the order is verified with the inventory and shipped out your card will then be fully processed for the amount shipped. If for some reason the order is not shipped, your order will not be fully processed and the hold will be taken off your account. |
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Surfside Sports No Hassle Return and Exchange Policy
- All items must be returned within 60 days of delivery; unused and in new condition, with all manufacturer tags attached.
- All items that are returned and received used or not in resell condition; will be shipped back to the customer at customer's expense.
- Shoes must be unworn and not have any tape or shipping labels attached to the box they came in.
- Clothing must be clean and unwashed; with all tags attached.
- Videos must not be opened.
- Skateboards and snowboards must not be used.
- We suggest that if you would like an exchange to order new item online and simply mail original order back.
- Surfside Sports takes pride in making our customers happy with their purchases.
- To return products simply mail the product back with an explanation for the return; along with a copy of your receipt.
- Allow 1-2 work weeks from date we receive the return to process and credit the account used in original order.
- Surfside Sports suggests that you ship back returns with tracking and or insurance.Surfside Sports is not responsible for lost, damaged, or stolen packages in transit.
- By law women's swim suits can not be exchanged or returned
- SALE ITEMS:
All sale Items are final; NO RETURNS or EXCHANGES. So please choose wisely
RETURN ADDRESS:
Surfside Sports Returns
233 E. 17th St.
Costa Mesa, CA 92627
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SurfsideMailorder.com would like to thank you for shopping and supporting us and would like you to know how important your privacy is to us. For this reason we have instituted policies intended to ensure that your personal information is handled safely and securely. The Privacy and Policy is intended to show you those policies and ensure you that your information is safe with us.
As our website grows and implements new tools and take advantage of technologies to improve the services we provide, this policy may change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy
|
|
|
|
We only use your information to confirm your credit card, and shipping information. The only information that is shown to other employees is just the shipping information, no credit card information is show to any other employees outside of the billing dept.
If you are on our mailing list you will receive sporadic emails about sales and other events that are happening with SurfsideMailorder.com.
|
|
|
|
SurfsideMailorder.com is committed to doing its best to maintain the security of information collected on its site. To try to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place the appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
SurfsideMailorder.com will encrypt text automatically when connected to a secure server, evidenced by an address beginning with https. The server decrypts the text upon its arrival, but as the information travels between computers, interception of the transmission will not be fruitful to anyone “listening in.” They would only see unreadable gibberish.
Encryption is a process by which a message or information is scrambled while it is in transit to SurfsideMailorder.com It is based on a key that has two different parts, public and private. The public part of the key is distributed to those with whom you want to communicate. The private part is for the recipient's use only. So long as you use a browser that allows for encryption, when you send personal information to us, you use a public key to encrypt your personal information. If your information is intercepted during the transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it.
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When you place an order with SurfsideMailorder.com your credit card will have a hold on it for the amount of the order, as soon as the order is verified with the inventory and shipped out your card will then be fully processed for the amount shipped. If for some reason the order is not shipped, your order will not be fully processed and the hold will be taken off your account. |
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